We love hearing how our guests enjoyed their experience. See below for reviews from past guests of Neptune Resort and write your own if you’ve stayed with us.
Hi guys just want to give a big thank you for looking after us once again, sorry never got to catch up before we left, hope you enjoy the chocolates we left you. After a 3 hour delay with our flight we are finally back in NZ. Once again a big thank you and look forward to coming back again in a couple years.
Hello Rebecca Richard and the wonderful team.Just a quick email to say thank you for the best holiday we have had.Neptune Resort is the best place we have stayed. The wee cafe was lovely, wonderful friendly staff. We are home freezing our butts off, so so cold here. loved the pool, spa , room,view, everything. Enjoy your next holiday back to NZ . Look forward to staying again. Thanks heaps.
Diane Marshall Jenkins & Darryl jenkins
I stayed at the Neptune Resort with my daughter over the weekend and would like to commend you and thank you for your staff’s wonderful customer service. We were at the resort for the Cheerleading competition (like I expect many others) and will be sure to book the Neptune every second year for the QLD event. It doesn’t take much to genuinely show interest and provide exceptionally customer services yet this can often be overlooked. The staff on arrival were incredibly pleasant after a long journey, the café staff were amazingly engaging with their service and interaction with my daughter and when looking to purchase some sunscreen for a one off we were provided with this at the front counter.
Thank you again and I won’t hesitate to recommend Neptune to friends and family.
We booked for 3 nights at Neptune and we weren't disappointed. The unit was surprisingly spacious, well designed and comfortable. It was very close to Pacific Fair and the Casino as well as the train station so we didn't really need our hire car. The staff were also very friendly. I would recommend it.
- Robyn commented on 19-Jun-2016
This was my second stay at Neptune Resort, and on both occasions we have had a really wonderful time, the room was nicely furnished and spotless, looking forward to returning next year, would not hesitate In recommending Neptune to my friends. Sincerely. Ray Davis.
- Ray Davis commented on 13-Jun-2016
A most enjoyable week's stay. Clean, well appointed apartment. Convenient location. Have stayed at a number of apartments at Broadbeach and Neptune is good value for money.
- sothic2000 commented on 06-Jun-2016
My stay here was a pleasant and welcoming surprise. I've found over the years the photos on most hotel/apartment websites never match reality and rooms are always tired and in need of an overhaul. My apartment here at Neptune Resort totally matched the advertised photos. From my initial arrival and the friendly and helpful reception staff, I knew I was going to have an enjoyable stay. Check-in was easy having booked a few days earlier. The apartment was clean, bright and well equipped to the point where I could almost happily have an extended stay and have most of the comforts of home. Many a time I've been promised good and consistent WiFi connection but this is the only resort that actually delivered what was promised. Well, located to shops, transport the beach and the Convention Centre (which was the main purpose of my visit to the Gold Coast). I'll be back again.
- Norman Keshan commented on 18-Apr-2016
My one bedroom unit was bright, clean and comfortable. The unit was spacious and had views of the ocean in one direction and views of the mountains in the other direction. The bathroom was well kept and the bed was very comfortable. The resort is right across the road from Pacific Fair Shopping Centre and public transport is almost on your doorstep. It was a great experience to have breakfast on the balcony each morning. Neptune Resort will definitely be my home away from home on my next Gold Coast visit.
- Warren Kaye commented on 29-Mar-2016
Near Pacific Fair shopping centre, Jupiters Casino and conference centre. Friendly staff and good coffee shop with great coffee. Walked everywhere.
- ROGER commented on 29-Mar-2016
My partner and I stayed in mid February and had the best week. The rooms are lovely and clean and we had the best views of the beach and Pacific Fair from our room. Getting around was easy thanks to Neptune Resort being across the road from the Tram station and bus stops. We spent every afternoon in the pool and spa which were clean and very relaxing. The people that work there were friendly and helpful everytime we had a question. Wouldn't consider staying anywhere else. Definitely coming back to Neptune's for our next Gold Coast holiday.
- Chenae commented on 24-Feb-2016
Awesome place, and great location. Public transport (bus & light rail) within 2 min walk, Pacific Fair (mall) and beach 3 min walk. Very clean and tidy and all staff were very accommodating. Cafe which is located on ground floor was excellent. Basically couldn't ask for better service. Thanks for making our stay pleasant.
- Sarah commented on 23-Feb-2016
Had an Absolutely Awesome week @ Neptune Resort, room was FAB, close to everything & the ladies on reception were so nice. Already planning my next trip!
- Darleen Johnson commented on 18-Feb-2016
Right in the center of everything, 2 min walk to G-Line / Bus Interchange ! 3 Minutes walk to the largest shopping I have seen in all my time. Best value restaurants , 10/10 for me. Neptune my children loved your facilities and are begging to stay again.
- Michael Whiley commented on 09-Feb-2016
My husband and I stayed at Neptune Resort early January and had a very enjoyable stay. Our unit was clean and very comfy. Good view from balcony. It is in a great position, close to trams and shops and casino. the staff were very good and the Cafe downstairs is very good. Will definately stay again.
- Carol Akers commented on 17-Jan-2016
My husband and I stayed here with six other mates and had a blast! Perfect location, near beach and shops with easy access to free parking. It was quiet during our whole stay, which over new years says alot! Felt like we were the only ones at the resort, it was lovely! The staff were wonderful also, very accommodating of our needs. Will def stay there again sometime.
- Emily Adamson commented on 10-Jan-2016
We stayed for just a few days but Neptune Resort was perfect. Close to all amenities like patrolled beach, kids play area, shops and restaurants. Staff were friendly and always on hand to help. Would definitely stay here again.
- Nicole commented on 05-Jan-2016
We would highly recommend Neptune Resort to fellow travellers; Staff were very friendly, grounds immaculately kept and accommodation was clean and well resourced. Neptune Resort is in a ideal location, a short walk to local cafes, patrolled beach and shopping. Thanks for an enjoyable stay! We will definitely be back :)
- Beth & Georgie commented on 02-Jan-2016
Clean, tidy, close to everything, really good value for money. Will be staying again :)
- Sally Ann Prout commented on 07-Dec-2015
Just had a great weekend at Neptunes, tried a number of places to get accommodation at short notice due to a work function, not only did we get a room but the price was awesome and the apartment was also brilliant. We found the Staff very helpful and cheerful. I'm sure that we will stay here again when next we need to stay at the Coast. Thanks Neptune Resort
- Dave & Carol Gatt commented on 29-Nov-2015
We had a great stay at Neptune recently, our apartment on the 9th floor was great and had everything we needed. Bathrooms need updating but ours was lovely and clean and that is most important! Close proximity to all we needed, but we have a car anyway, the tram is a great service for locals and tourists alike. The café was awesome too, nice to treat ourselves to a couple of breakfasts during our stay, staff there were great as was staff at Neptune:) We will be back to stay at Neptune I'd imagine on our next trip to Gold Coast!! Thanks heaps to you all- Karen and Barry
- Karen Bensemann commented on 23-Nov-2015
Perfect position for trams, buses, shopping, the beach, restaurants. Very clean well equipped apartment. Extremely helpful staff. Great onsite cafe. Lovely pool.
- Jennifer & John Naseby commented on 19-Nov-2015
We had a wonderful few days staying in the Resort at the beginning of Nov 2015. We found the close proximity to everything was terrific along with a marvellous view from our unit which was very comfortable. The café downstairs was great and the breakfast superb along with the staff made who made it special ---- We'll be back.
- Roy & Jillene Ayling commented on 16-Nov-2015
Had an excellent week at Neptune. Everything good - not one complaint! Great position, lovely staff and excellent accommodation. Thank you.
- Pat commented on 27-Sep-2015